Hello,
I recently ordered 26 decals, and all 26 came back wrong. My top line was to read ######## deleted at customer's request #######, yet the decals I received read:
######## deleted at customer's request #######
Why is there a space between #### and #####? If you look at my order sheet, there is no such space indicated.
In addition to that error (which I will admit doesn't look too bad, which is why I did not reject the entire order), there were 5 decals that were delivered to me with the bottom line simply spelled WRONG. I contacted your company via email, and they promptly fixed those five and shipped the corrected decals to me very quickly, which I very much appreciated since I was distributing the decals the very next day.
It seems clear though, that somewhere between order entry and production, a human being takes over and enters this text manually into whatever system you use to produce the decals, thus the reason for the numerous spelling errors in my order. It's a shame, because your customer service, prices, and turnaround time are all excellent.
However, I'm a bit hesitant to use your service again or recommend to a colleague without telling them of all the mistakes I experienced with my order.
Thanks for allowing me to provide you with my constructive criticism, and I'm sure I'll be giving your company at least one more chance in the future.
###RESPONSE#### Thanks for the input. It is appreciated. Your order was filled by relatively new designer. Our policy has always been to copy/paste to avoid this confusion. Sorry for the problems on this order and your constructive criticism is, again, appreciated. |
